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Questions? Your Academy Member Resource Center is ready!

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Whether it’s a phone call, an email, or an online chat, the Academy’s Member Resource Center stands at the ready to answer your questions and offer assistance.

Below are the highlights of the MRC’s member-centric activities in 2022:

  • Calls: 15,677

  • Voicemails: 374

  • Chats: 2,183

  • Emails addressed: 15,808

  • Orders managed: 4,012

  • Total transactions: 38,167

The top five topics of inquiry that the MRC received:

  1. Orders: 2,600 (receipts, shipments, invoices)

  2. Dues: 1,967

  3. Contact information: 1,944 (updates/confirmations)

  4. Abstracts: 650 (questions about abstracts, including deadlines and requirements)

  5. Website: 594 (technical issues, password changes, questions)

2022 top five views in the AAD Self-help FAQs on the AAD website:

  1. How do I apply for Life Membership? 386 Views

  2. How do I pay my dues? 238 Views

  3. How do I become a member of the Academy? 208 views

  4. How do I reinstate my membership as a Fellow or Associate member? 104 views

  5. How do I download the AAD Meetings Mobile App? 52 views