Promotions and gift certificates

How do I use a promo code online?

To redeem special offers online, enter the offer code (promo code) during checkout under the “promo code” field.

Do promo codes expire?

Yes, please read each promotional piece the promo code is on, an expiration date is listed. If you are having problems locating the expiration date, please call the MRC at (866) 503-SKIN (7546), or outside the U.S. at (847) 240-1280.

How do I redeem a gift certificate?

Each gift certificate has a special code at the bottom left hand corner that is a combination of letters and numbers. That is the code you will use or reference when placing an order.


To redeem gift certificates, please call the MRC toll-free at (866) 503-SKIN (7546), or outside the U.S. (847)-240-1280.

Does my gift certificate expire?

Yes, an expiration date will be stated on the gift certificate. Once the expiration has passed, the gift certificate is void and will not be extended.

What can I buy with my AAD gift certificate?

AAD gift certificates are good on most AAD products. However, some exclusions may apply. For a full list of exclusions, please review the gift certificate before redeeming it on AAD products.

I have a promo code and a gift certificate. Can I use both?

Yes, you can use both an AAD Gift Certificate and a promo code. If an item is cancelled or returned which qualified for a promotion or special discount, it may no longer receive that discount. Promotional offers may not be applied towards taxes, shipping and handling, or previously purchased products, and other exclusions may apply.

I have two promotional offers, one is for a specific amount off and the other is a percent off. Can I use them both?

No, only one promotional offer may be used per order. Some exclusions may apply. See promotional offer for details and expiration date.

If an item is cancelled or returned which qualified for a promotion or special discount, it may no longer receive that discount. Promotional offers may not be applied towards taxes, shipping and handling, or previously purchased products.

What is a promo code?

A promo code is a special promotional code located on direct mail pieces, emails, or on other advertisements. They often give a percentage or a specific amount off a purchase. Please read the promotion, it will state if there is a discount. Promo codes can often be found in the bottom right-hand corner of the piece and contain a series of numbers and letters.

I have an AAD gift certificate, if I don't use the full amount, can I get cash back or credit held onto an account?

No, AAD gift certificates must be used one-time, in the full amount.  No cash value, credit, or change will be given for any unused amount.

Contact us

The Academy’s Member Resource Center (MRC) is available to answer your questions Monday through Friday from 8 a.m. to 5 p.m. (CT). Contact us toll free at (866) 503-SKIN (7546). International (847) 240-1280.

Online inquiries

Submit your inquiry online and a member resource representative will contact you. You can also email us at MRC@aad.org.