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Making Your Office Great - And You Happier
Thursday, August 01
1:00 PM - 2:30 PM
Charles N. Ellis, MD, FAAD - Handout
Following this course, the attendee should be able to:
- Recognize how service excellence (customer service) represents quality in medicine and turns a good office into a great one.
- Evaluate service in the office setting.
- Implement great service in dermatology offices for doctor, staff, and patient satisfaction.
Service Excellence (also called Customer Service) is a critical competency for dermatologists. Studies show patient satisfaction is driven by patient experiences, even more than patient outcomes. There is evidence that patient satisfaction and quality medicine are one and the same. Training in providing great service leads to a more efficient and happier workforce. Service Excellence forms a foundation for other projects and safety improvements. After instituting Service Excellence, practitioners spend more time in medical care and less in office problem-solving. Understanding how to provide great service will be the best thing you ever did -– for yourself. (For all practitioners.)