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WSP089 - Hands-on: The Patient Encounter: The Difficult Patient

Saturday, February 17; 4:00 PM - 4:30 PM

Learning Objectives

Following this course, the attendee should be able to:

  • Practice communication skills in a realistic simulated clinical scenario: difficult conversations.
  • Receive feedback on communication, agenda-setting.
  • Describe personal reflections after the encounter and identify areas for individualized improvement.


This session will include a one-on-one simulated clinical encounter with an actor patient in which the attendee will face “the difficult patient” – i.e. a patient who presents to the clinic with many demands and requests. The purpose of this session is to get hands-on practice with agenda setting and then to provide the attendee with feedback on their communication skills. A rare opportunity to practice challenging conversations in a safe and realistic setting with feedback, the attendee will be invited to reflect on the encounter and identify areas for individualized improvement.


  • Shinkai, Kanade, MD, PhD: no financial relationships exist with commercial interests.
Event Details
  • Date
    Saturday, February 17
  • Time
    4:00 PM - 4:30 PM
  • Location
    Room 10
  • CME Credits
  • Type
  • Kanade Shinkai, MD, PhD, FAAD