Excellence in Dermatology™
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WSP013 - Hands-on: The Patient Encounter: The Difficult Patient

Friday, February 16; 9:45 AM - 10:15 AM

Learning Objectives

Following this course, the attendee should be able to:

  • Practice communication skills in a realistic simulated clinical scenario: difficult conversations.
  • Receive feedback on communication, agenda-setting.
  • Describe personal reflections after the encounter and identify areas for individualized improvement.


This session will include a one-on-one simulated clinical encounter with an actor patient in which the attendee will face “the difficult patient” – i.e. a patient who presents to the clinic with many demands and requests. The purpose of this session is to get hands-on practice with agenda setting and then to provide the attendee with feedback on their communication skills. A rare opportunity to practice challenging conversations in a safe and realistic setting with feedback, the attendee will be invited to reflect on the encounter and identify areas for individualized improvement. This activity has been approved by the American Board of Dermatology (ABD) for up to 5 MOC Component 2 Self-Assessment points. For more information about MOC, please visit the ABD website at www.abderm.org.


  • Shinkai, Kanade, MD, PhD: no financial relationships exist with commercial interests.
Event Details
  • Date
    Friday, February 16
  • Time
    9:45 AM - 10:15 AM
  • Location
    Room 10
  • CME Credits
  • Type
  • Kanade Shinkai, MD, PhD, FAAD