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Session Information

FRM F047 - How to Have an Unforgettably Positive Office Visit

Open admission to eligible categories, no tuition or ticket


Date: Saturday, March 22

CME Credits: 2.00

Location: Room 709/711

Time: 10:00 AM - 12:00 PM

Director: Matthew Zirwas, MD, FAAD

  • Tena Brown
  • Steven Kenneth Shama, MD, MPH, FAAD

Learning Objectives:
Following this course, the attendee should be able to:

  • Manage and defuse the potential frustration that both he/she and patient may bring to the office.
  • Identify and apply the words, gestures and tonality to encourage memorable and meaningful interactions.
  • Recognize the impact of patient/physician interactions on the patient’s health.

This session will bring together both physician practitioners and a patient with a chronic skin disease so that both the physician and the patient's perspective will be heard. Medical training has taught physicians to fix the human body but not necessarily how to "heal" patients. The objective of this session is to make physicians aware of their intense impact on the life of the patient and to explore the many ways that the physician can facilitate the moments of joy, inspiration and deep personal satisfaction that can take place during an office visit. This session will be unforgettable ... guaranteed!