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How to Deal with Difficult Patients/People and Look Forward To It!
Friday, March 21
Mile High Ballroom 2A
1:00 PM - 3:00 PM
Steven Kenneth Shama, MD, MPH, FAAD
Following this course, the attendee should be able to:
- Recognize the many reasons why people become upset at certain people and in certain situations.
- Develop tools and techniques for dealing with these challenging situations.
- Employ knowledge and tools to develop a more fulfilling professional and personal life.
Difficult patients elicit an emotion in you that you would prefer not to have. How do you approach the angry patient, the controlling one, the noncompliant one, and others? We will find creative ways of dealing with these people so you make peace, not war. We will discover what part you play in this interaction and learn about yourself and them. The session will be touching, filled with laughter and incidentally will be great for risk management. Guaranteed to be practical, life/spirit enriching and unforgettable.