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Session Information

SYM S039 - Lessons in Patient Safety and Communication

Open admission to eligible categories, no tuition or ticket


Date: Monday, March 24

CME Credits: 3.00

Location: Mile High Ballroom 2B

Time: 9:00 AM - 12:00 PM

Director: Kelly C. Nelson, MD, FAAD

  • David M. Adelson, MD, MS, FAAD - Handout
  • Melody J. Eide, MD, MPH, FAAD
  • Joseph Sobanko, MD, FAAD
  • Oliver J. Wisco, DO, FAAD - Handout

Learning Objectives:
Following this course, the attendee should be able to:

  • 1. Identify techniques to communicate safely and effectively with patients and other providers when utilizing an electronic medical record.
  • 2. Identify techniques to communicate effectively with patients and team members to optimize safety during procedures.

With the increased focus on electronic health records, this session will highlight successful communication techniques to assure the communication between the provider and the patient is not compromised. We will also discuss the importance of attention to communication both in the electronic health record and among team members to minimize errors and safety events.


  • Standardized patient identification and specimen labeling: a retrospective analysis on improving patient safety. J Am Acad Dermatol 2013 Jan;68(1):53-6.


Monday, March 24
9:00 AMIntroduction: Safety and Dermatology / Dr. Nelson
9:05 AMDermatology Safety Best Practices and Change Management / Dr. Nelson
9:30 AMSafety and Procedural Dermatology / Dr. Sobanko
9:50 AMSafety Pitfalls with Electronic Health Records / Dr. Nicholas
10:10 AMSafety Q&A / Dr. Nelson, Dr. Nicholas, and Dr. Sobanko
10:30 AMIntroduction: Communication, Quality and Dermatology / Dr. Nelson
10:35 AMProvider Quality and QI Dashboards: The Henry Ford Experience / Dr. Eide
10:55 AMPatient Perceptions of Provider Quality / Dr. Adelson
11:15 AMThe Future Use of Patient Registries for Dermatology Performance Improvement / Dr. Wisco
11:35 AMCommunication/Quality Q&A / Dr. Eide, Dr. Adelson, and Dr. Wisco