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Session Information

SYM S041 - When Bad Things Happen to Good Doctors

Open admission to eligible categories, no tuition or ticket


Date: Monday, March 04

CME Credits: 3.00

Location: Room D237/238/239

Time: 9:00 AM - 12:00 PM

Director: Mary E. Maloney, MD, FAAD


  • Victor James Marks, MD, FAAD - Handout
  • Elizabeth I. McBurney, MD, FAAD
  • Suzanne Olbricht, MD, FAAD
  • Margaret E. Parsons, MD, FAAD
  • Marta Jane Van Beek, MD, MPH, FAAD

Learning Objectives:
Following this course, the attendee should be able to:

  • 1. Recognize situations that qualify as risk for the physician or practice.
  • 2. Identify skills that will resolve the situation of an angry patient or manage the risks with the least stress and best outcome.
  • 3. Delineate risk management strategies (procedures, skills, and/or behaviors) that will prevent or reduce recurrence of these situations.

Many situations arise in medicine that tax our abilities. While we are well trained in medicine, we do not have training in the management of angry or threatening patients, charges of harassment, diversity issues, how to handle missed diagnosis and a litany of other challenging problems. This symposium will address these types of issues. Each presentation will begin with a case study and the faculty for that scenario will discuss the case as well as take this further with a discussion of the core issues related to the case. There will be particular attention to the use of leadership skills in the management of the situation and the employment of risk management strategies.


Monday, March 04
9:00 AMWelcome / Dr. Maloney
9:05 AMHarassment in the Work Place: What it is and How to Avoid It / Dr. Parsons
9:25 AMQuestions and Discussion/ / All faculty
9:35 AMExpectations and Outcomes: Management of the Unhappy Patient / Dr. Marks
9:55 AMQuestions and Discussion / All faculty
10:05 AMPractice Methods to Build Relationships, Not Complaints / Dr. McBurney
10:25 AMQuestions and Discussion / All faculty
10:35 AMMedical Error: Disclosure, Root Cause Analysis and Avoiding Lawsuits / Dr. Maloney
10:55 AMQuestions and Discussion / All faculty
11:00 AMWrong Site Surgery: How to avoid it and How to handle it / Dr. VanBeek
11:20 AMQuestions and Discussion / All faculty
11:30 AMAnger, Frustration and the Unbalanced Life of a Physician / Dr. Olbricht
11:50 AMQuestions and Discussion / All faculty