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Session Information

SYM S038 - Patient Safety & Quality Care

Open admission to eligible categories, no tuition or ticket


Date: Sunday, March 03

CME Credits: 3.00

Location: Room D231/232

Time: 2:00 PM - 5:00 PM

Director: Kelly C. Nelson, MD, FAAD


  • Tien Viet Nguyen, MD - Handout
  • Neil Prose, MD, FAAD
  • Joseph Sobanko, MD, FAAD
  • Oliver J. Wisco, DO, FAAD

Learning Objectives:
Following this course, the attendee should be able to:

  • Identify techniques to communicate safely and effectively with patients and other providers when utilizing an electronic medical record.
  • Identify techniques to communicate effectively with patients and team members to optimize safety during procedures.

With the increased focus on electronic health records, this session will highlight successful communication techniques to assure the communication between the provider and the patient is not compromised. We will also discuss the importance of attention to communication both in the electronic health record and among team members to minimize errors and safety events.


Sunday, March 03
2:00 PMIntroduction / Dr. Nelson
2:05 PMCommunicating Effectively with Electronic Health Records: When the computer is between the patient and the doctor / Dr. Prose
2:30 PMEffective and Safe Communication of Pathology Results: Patient Preferences in the Electronic Age / Nguyen
2:50 PMSafety and Communication Pitfalls with Electronic Health Records / Dr. Nelson
3:20 PMQuestions and Answers / Dr. Nelson and Dr. Prose
3:30 PMEffective Communication for Safe Procedures / Dr. Sobanko
4:00 PMEffective Communication for Safe Specimens / Dr. Nelson
4:30 PMQuantifying Quality: The Importance of Measuring Performance / Dr. Wisco
4:50 PMQuestions and Answers / Dr. Nelson, Dr. Sobanko, and Dr. Wisco