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Session Information

SYM S027 - When Bad Things Happen to Good Doctors

Open admission, no tuition or ticket.


Date: Sunday, March 18

CME Credits: 3.00

Location: Room 2

Time: 2:00 PM - 5:00 PM

Director: Mary E. Maloney, MD, FAAD


  • Nathaniel J. Jellinek, MD, FAAD
  • Elizabeth I. McBurney, MD, FAAD
  • Suzanne Olbricht, MD, FAAD
  • Margaret E. Parsons, MD, FAAD
  • Summer R. Youker, MD, FAAD - Handout

Learning Objectives:
Following this course, the attendee will be able to:

  • Recognize situations that qualify as risk for the physician or practice
  • Identify skills that will resolve the situation of an angry patient or manage the risks with the least stress and best outcome.
  • Delineate risk management strategies (procedures, skills, and/or behaviors) that will prevent or reduce recurrence of these situations.

Many situations arise in medicine that tax our abilities. While we are well trained in medicine, we do not have training in the management of angry or threatening patients, charges of harassment, diversity issues, how to handle missed diagnosis and a litany of other challenging problems. This symposium will address these types of issues. Each presentation will begin with a case study and the faculty for that scenario will discuss the case as well as take this further with a discussion of the core issues related to the case. There will be particular attention to the use of leadership skills in the management of the situation and the employment of risk management strategies.


Sunday, March 18
2:00 PMIntroduction / Dr. Maloney
2:05 PMWas this the spot? Wrong site surgery / Dr. Youker
2:25 PMQuestions and discussion / All faculty
2:35 PMAnatomy of a deflected lawsuit / Dr. Maloney
2:55 PMQuestions and Discussion / All faculty
3:05 PMExpectations and outcomes: Management of the unhappy patient / Dr. Jellinek
3:25 PMQuestions and Discussion / All faculty
3:30 PMPractice methods to build relationships not complaints / Dr. McBurney
3:50 PMQuestions and Discussion / All faculty
4:00 PMHarassment in the work place: what it is and how to avoid it / Dr. Parsons
4:20 PMQuestions and Discussion / All faculty
4:30 PMAnger, Frustration and the Unbalance Life of a Physician / Dr. Olbricht
4:50 PMQuestions and Discussion / All faculty