Shipping information

I am shipping my order outside the U.S., how much will I be charged?

For shipping rates outside the U.S. please call the MRC at (866) 503-SKIN (7546) outside the U.S. at (847) 240-1280.

What if I have a PO Box?

Unfortunately, the AAD cannot ship to a PO Box address.

How much does it cost to ship my products?

To obtain actual shipping charges please call the MRC at (866) 503-SKIN (7546) or outside the U.S. at (847) 240-1280.

How does the AAD ship products?

The official shipping company of the AAD is Federal Express.

I purchased an eBook and didn’t receive it?

To access and download your eBooks(s):

  • Visit www.aad.org
  • Login with your username and password
  • Click the “Your Account” button
  • Scroll down to the column titled “Digital Downloads
  • Select the eBook(s) you’ve purchased to download and enjoy!
You’ll be able to download the eBook(s) directly to your eReader. Sample forms and a PDF copy are also available.

I purchased the Patient Safety Module and didn’t receive it?

The AAD’s Patient Safety Module is an online only activity. To access your patient safety module:

  • Visit www.aad.org
  • Login with your username and password
  • Click the “Your Account” button
  • Scroll down to the column titled “Continuing Medical Education Products” 
  • Double-click on the product you’ve purchased to gain access

I purchased a PI CME activity and didn't receive it?

The AAD’s PI CME activity is an online only activity. To access your PI CME activity:

  • Visit www.aad.org
  • Login with your username and password
  • Click the “Your Account” button
  • Scroll down to the column titled “Continuing Medical Education Products
  • Double-click on the product you’ve purchased to gain access

I purchased a Dermatology Self-Assessment Program (DSAP) online activity and didn't receive it?

To access the AAD's Dermatology Self-Assessment Program (DSAP):

  • Visit www.aad.org
  • Login with your username and password
  • Click the “Your Account” button
  • Scroll down to the column titled “Continuing Medical Education Products
  • Double-click on the product you’ve purchased to gain access

I purchased an on-demand webinar and didn't receive it?

The AAD's on-demand webinars are available only online. To access your on-demand webinar:

  • Visit www.aad.org
  • Login with your username and password
  • Click the “Your Account” button
  • Scroll down to the column titled “Webinars
  • Double-click on the product you’ve purchased to gain access

Does the AAD offer rush shipping?

Rush orders are available upon request. Contact the MRC at mrc@aad.org or at (866) 503-SKIN (7546) outside the U.S. at (847) 240-1280 for charges on rush orders and next day service. Rush orders must be received by 12 p.m. (CT) to ship same day.