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Running Your Dermatology Practice During COVID-19

Step 5: Set your patient schedule including telemedicine visits

The treating dermatologist should make the decision of which visits should be transitioned to telemedicine and which need to be done in person. Here are some guidelines to help you schedule patients:

  1. Consider priority scheduling of patients that were the most urgent during the time the practice was closed or limited to essential services only but could not be seen in person.

  2. Continue offering telemedicine (if waivers are still in effect) during downtime in your practice. Use this workflow (PDF download) to help you implement telemedicine in your practice while seeing patients.

  3. Minimize in-person follow-up visits by using absorbable or buried sutures for surgical procedures. Consider doing teledermatology follow-up visits whenever practical.

  4. If you don’t offer online appointments, consider enrolling in an online platform so patients can schedule appointments in an easier manner and staff aren’t overwhelmed with phone calls from the pent-up demand.

  5. Let patients know of the steps your practice is taking to keep them safe at the office in your communications with them.

  6. Consider making your cancellation policy more flexible as patients may fear visiting practices during this time.

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