Returns and exchanges | aad.org

Returns and exchanges

What is the AAD's return or exchange policy?

The AAD takes great pride in the quality of its products. You may return products for any reason for a full refund within 30 days of receiving your shipment if the items are in their original condition and unopened. CD-ROMs and publications with CD-ROMs included in them, once opened, cannot be returned.

T-shirts must be unworn and in the original condition to be returned or exchanged for a different size. Original packing slip/invoice must be included with all returns/exchanges.

How do I make a return or exchange?

To return or exchange an AAD product, please call the MRC at (866) 503-SKIN (7546) or outside the U.S. at (847) 240-1280.

When will I get my refund?

Once a refund has been approved, it takes approximately 3-4 weeks. For more information on your refund, please call the MRC at (866) 503-SKIN (7546) or outside the U.S. at (847) 240-1280.

I purchased an electronic item such as; eBooks, patient safety module, QRS, PI CME activities, can I return it?

eBooks, patient safety modules, Quality Reporting System (QRS) modules, and PI CME activities are nonrefundable and may not be exchanged for another product.

I purchased a live webinar, and can’t attend. Can I get a refund?

Live webinars may be cancelled up to 48 hours prior to the scheduled event. Thereafter, live webinars are non-refundable and cannot be applied to an existing or upcoming webinar.

Contact us

The Academy’s Member Resource Center (MRC) is available to answer your questions Monday through Friday from 8 a.m. to 5 p.m. (CT). Contact us toll free at (866) 503-SKIN (7546). International (847) 240-1280.

Online inquiries

Submit your inquiry online and a member resource representative will contact you. You can also email us at MRC@aad.org.