Order information

How do I place an order online?

Login to the AAD website if you have an existing account. If you do not have an existing account, please create one.

How do I know if the items(s) I'm ordering are available?

If you are ordering your product online, the individual product page will have a message at the top indicating if the product is on backorder. If you are still unsure, please call the MRC at (866) 503-SKIN (7546), or outside the U.S. at (847) 240-1280 to verify the product(s) you are ordering is in-stock.

When will I be charged for an item that I pre-order?

Your credit card will be charged once your product ships. If you’ve paid by check or cash, you funds will automatically be deposited.

What form of payment does the AAD accept online?

We accept MasterCard, Visa, and American Express.

How can I place an order from a catalog?

There are four ways to order:

Online: 
www.aad.org/store
Phone:
Toll-free (866) 503-SKIN (7546)
Outside the U.S. (847) 240-1280
Fax:
(847) 240-1859
Mail:
Mail complete order form with payment in U.S. funds to:
American Academy of Dermatology - MRC
37901 Eagle Way
Chicago, IL 60678-1379

When will my backorder item ship?

Contact the MRC at (866) 503-SKIN (7546) or outside the U.S. at (847) 240-1280 for information on when the products you ordered will be available.

Contact us

The Academy’s Member Resource Center (MRC) is available to answer your questions Monday through Friday from 8 a.m. to 5 p.m. (CT). Contact us toll free at (866) 503-SKIN (7546). International (847) 240-1280.

Online inquiries

Submit your inquiry online and a member resource representative will contact you. You can also email us at MRC@aad.org.