Phase 2: Engage your business associates
Phase 2 includes determining vendor readiness, which includes system vendors, payers, and providers. Discuss the ICD-10-CM transition during contract negotiations with your vendors when these come up for renewal. Request status updates on vendor progress toward ICD-10 preparedness and readiness, and inquire about whether system and/or code updates are covered under the renewed/revised contract. Communicate the importance of ICD-10-CM preparedness with your business associates, e.g., billing company, clearing house, etc., and ask them when they expect to be ready for transaction processing.